You were cutting timber when they called. You won the job anyway.
Custom work lives and dies on follow-up. CRM Pilot catches every lead and chases every quote while you're on the tools, so the hours you spend quoting actually turn into jobs.
The journey of every lead.
Never miss a lead on the tools
Every call, website enquiry and referral lands as a lead, even when your hands are full.
Answer without stopping work
Miss a call and the caller instantly gets a text, so they start a conversation with you instead of the next chippie.
Follow-ups that win the work
Send a custom quote and the system chases it — a nudge after a couple of days, then again — until they decide.
Jobs and site visits, organised
Online booking and reminders keep your measure-ups and jobs from being forgotten or double-booked.
Reviews build while you build
A review request goes out automatically after each finished job.
What that looks like in your week
The missed call
Mid-cut and can't answer; the caller gets an instant text and lands in your system.
The two-hour quote
You put real time into a custom quote; instead of hoping, it follows itself up until they reply.
The finished job
You hand over a beautiful built-in; the system asks for a review while the client's delighted.