Privacy Policy

1. Who we are.

Tech To Cloud Pty Ltd (ABN 80 612 353 698) of Level 5, Suite 1, 222 Kings Way, South Melbourne, Victoria 3205 ("we", "us") provides the CRM Pilot platform (the "Service"). We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What this policy covers.

This policy applies to personal information we collect about our own customers, prospective customers and website visitors. Where our business customers use the Service to store and process information about their own customers (contacts, leads, message history), we process that information on the business customer's behalf as a service provider; in those cases the business customer is responsible for that information and their privacy policy applies. If you are an end customer of one of our customers, please contact that business in the first instance.

3. Personal information we collect.

Identity and contact details (name, business name, email, phone, billing address); account and billing information (plan, payment method — processed by our payment provider; we do not store full card numbers — invoices and payment history); usage information (how you interact with the Service and website, device/browser information, IP address, and information from cookies); communications (records of correspondence and support requests); and information you submit to the Service in the course of using it.

4. How we collect it.

Directly from you (when you register, contact us or use the Service), automatically through your use of the Service and website, and from third parties such as our payment processor and analytics providers.

5. Why we collect, hold and use it.

To provide, operate, secure and support the Service; set up your account, process payments and administer billing; communicate with you, including service notices and support; send marketing where permitted (you may opt out anytime); improve the Service and develop features; and comply with legal obligations and protect our legal rights.

6. Who we disclose it to.

Our platform infrastructure provider (located in the United States), which hosts the Service; payment processors, communications carriers, and email/SMS delivery providers; professional advisers (accountants, lawyers, insurers) and IT service providers; and government agencies or regulators where required or authorised by law. We do not sell personal information.

7. Overseas disclosure.

The Service is hosted on cloud infrastructure in the United States, and information may also be processed by our infrastructure provider's related entities and subprocessors in other countries, including India. By using the Service or providing personal information to us, you acknowledge it will be stored and processed in those locations. We take reasonable steps, including contractual arrangements, to require overseas recipients to handle personal information consistently with the APPs.

8. Security.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including access controls, encryption in transit, staff confidentiality obligations and use of reputable cloud providers. No system is completely secure; notify us at info@crmpilot.com.au if you suspect unauthorised access.

9. Data breaches.

We comply with the Notifiable Data Breaches scheme. If a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

10. Retention.

We retain personal information as long as needed to provide the Service, comply with legal, tax and accounting obligations, and resolve disputes. Customer Data in closed accounts is deleted or de-identified after the post-termination export window in our Terms, subject to backups and legal requirements.

11. Access, correction and choices.

Request access to or correction of your personal information by contacting info@crmpilot.com.au; we respond within 30 days, at no charge, and give reasons if we refuse as permitted by law. Opt out of marketing anytime via the unsubscribe link or by contacting us; we may still send essential service messages.

12. Cookies and analytics.

Our website and Service use cookies and similar technologies — see our Cookie Policy for detail. You can control cookies via your browser; disabling them may affect features.

13. Complaints.

Contact us first at info@crmpilot.com.au and we will respond within 30 days. If unsatisfied, you may complain to the OAIC: www.oaic.gov.au, phone 1300 363 992.

14. Changes.

We may update this policy. The current version is at crmpilot.com.au/privacy, and material changes are notified to account holders.

15. Contact.

Privacy Officer, Tech To Cloud Pty Ltd, Level 5, Suite 1, 222 Kings Way, South Melbourne VIC 3205. Email: info@crmpilot.com.au.